Pre-Order Policy and Information

Click here for our current pre-order processing times

At Wonder Wolf Plush, we know how difficult it can be to find Douglas Cuddle Toys outside of the USA. That’s why we offer pre-orders: to help you get the exact plushie you want. Pre-ordering keeps prices affordable while ensuring you don’t miss out on your dream plush!

How Pre-Orders Work

1. Place Your Order:
   Browse our Douglas Cuddle Toys collection and pre-order the plushie you’d like. This secures your spot in our next bulk order with Douglas Cuddle Toys. We include the plush you pre-ordered in our shipment from Douglas, so it's reserved and will be sent to you once we receive them.
2. Batches / Group Orders:
   To keep shipping costs manageable, we process orders with Douglas once we’ve reached the minimum order quantity. Processing pre-orders in batches helps us avoid excessive shipping and import fees, which would otherwise increase our prices. To find out when we will be placing our next wholesale order with Douglas, please refer to this page.
3. Delivery Timeframes:
   Once our order with Douglas is submitted, it typically takes between 3 to 5 weeks for our shipment to arrive in Australia. We’ll keep you updated every step of the way on our pre-order processing times page and notify you when your plushie is on its way to you!

Why Pre-Order?

• Hard-to-Find Plushies: Douglas Cuddle Toys can be difficult to find outside of the USA, and pre-ordering helps you find your dream plush.
• Affordable Pricing: By grouping orders and processing them in batches, we reduce shipping costs and in turn, it reduces the cost of the plush for you.
• Sustainable Stocking: Pre-orders allow us to gauge interest for particular plushies, so we don't over-stock on plushies that don't have a lot of interest.

Important Information

Shortages: Unfortunately we cannot guarantee that Douglas Cuddle Toys will have enough stock available for us to fulfil your pre-order (i.e. they may be out of stock and need to manufacture more). 

If Douglas has a shortage on a product you've pre-ordered and we are unable to fulfil your order, we will contact you and you can choose to either:

1. Receive a full refund 
2. Wait until we submit our next pre-order batch
3. Swap the plushie for a different one (you can pick from the restock following the pre-order batch)

Longer Wait Times: Pre-orders depend on bulk shipments, so your order won’t be shipped immediately. Sometimes Douglas Cuddle Toys may take longer than usual to pack and ship our bulk order - this delay is out of our control and relies on the Douglas shipping department.

Updates: We keep our Pre-Order Processing Times page as the most reliable source of information about pre-orders, check there for updates! We will notify you via email when your order has been dispatched. Check our socials for general shop updates. 

Ordering both an in-stock item AND a pre-order item together: Your order will be dispatched once all items are available on-hand. This means, if you order an in-stock item and a pre-order item, you won't receive the in-stock item until we also have your pre-order (see our processing times). We recommend ordering in-stock items separate from pre-order items if you wish to receive the in-stock item as soon as possible.

Refund Policy for Pre-Orders

We understand that plans can change. If you need to cancel your pre-order, we offer full refunds as long as we haven’t yet processed all pre-orders with Douglas - find the current cut-off date here. Please contact us to cancel and refund your order.

Your pre-order is final only when your pre-order has been processed with Douglas. It cannot be refunded unless the plush is unavailable, faulty upon arrival or if you change your mind seven days after receiving the item.

Plush Request Form (to pre-order)

We are always looking to expand our Douglas Cuddle Toy range! If you cannot find a specific Douglas plush on our website, please submit a plush request form and if successful, we will list the plush on our website as available to pre-order. There isn't any expectation for you to proceed with pre-ordering the plush as the form is only a request.

Please contact us at info@wonderwolfplush.com if you have any questions or concerns. We aim to reply within 24hrs of receiving your message, so please check your spam/junk mailbox if you haven't heard from us.