Pre-Order Policy and Information

At Wonder Wolf Plush we know how difficult it can be to find Douglas Cuddle Toys outside of the USA, so that’s why we’ve opened a shop in Australia to offer DOUGLAS to the rest of the world! ♡

Why Pre-Order?

  • You Get What You Want: Douglas Cuddle Toys are in high demand which is why we offer pre-orders: to help you find the exact plushie you want at a reasonable price without the stress of missing out.
  • Affordable Pricing: By processing orders in batches, we reduce shipping costs and in turn, it reduces the cost of the plush for you.
  • Hard to Find Plushies: Douglas Cuddle Toys can be difficult to find outside of the USA so pre-ordering helps you find your dream plush!

How Pre-Orders Work

  1. Place Your Pre-Order:
    Browse our range of Douglas Cuddle Toys and pre-order the plush you like. Pre-ordering secures your spot in our next bulk order with Douglas Cuddle Toys, so your new plushie friend is reserved and will be sent to you once we receive them in our shipment from DOUGLAS.
  2. Batches
    We process pre-orders with DOUGLAS in batches. Processing pre-orders in batches helps us manage excessive shipping and import fees, which in turn, lowers our plushie prices. To find out when we will be placing our next bulk order with DOUGLAS, please refer to our pre-order processing times.
  3. Delivery Timeframes:
    Once we have submitted pre-orders with DOUGLAS, it typically takes 3-4 weeks* (but can take up to 6 weeks) for Douglas Cuddle Toys to pack, ship and deliver our bulk order to us in Australia. As soon as we receive our bulk order, we will ship your pre-order to you! We will keep you updated every step of the way on our pre-order processing times page and provide a tracking number when your plushie is on its way to you. 

Important Information

Shortages: Unfortunately we cannot guarantee that Douglas Cuddle Toys will have enough stock available for us to fulfil your pre-order as we don’t know until we place the order (i.e. they may be out of stock and need to manufacture more). 

If DOUGLAS are out of stock of a product you've pre-ordered and we are unable to fulfil your order, we will contact you and you can choose to either:

  1. Keep your reservation and be included in our next pre-order batch
  2. Cancel your pre-order and receive a full refund 
  3. Swap your pre-ordered plush for a different one

If you’ve pre-ordered more than one plush and only one of them is unavailable, we will give you the option to either have them ship together, separately or to cancel and refund the out of stock plush.

Longer Wait Times: You pre-order won’t be shipped immediately as it relies on our bulk order with DOUGLAS. Sometimes Douglas Cuddle Toys may take longer than usual to pack and ship our bulk order, this delay is out of our control and relies on the DOUGLAS shipping department. If there are delays, we will let you know on our pre-order processing times page.

Updates: We keep our Pre-Order Processing Times page the most reliable source of information about our current pre-order batches, check there for updates! We will notify you via email when your order has been dispatched. 

Ordering both an in-stock item AND a pre-order item together: Your order will be dispatched once all items are available and in stock. This means, if you order an in-stock item and a pre-order item, you won't receive the in-stock item until we also have your pre-order (see our processing times). We recommend ordering in-stock items separate from pre-order items if you wish to receive the in-stock item as soon as possible - you can also contact us to split your order and ship items separately (an extra shipping fee may be incurred).

Refund Policy for Pre-Orders

We understand that plans can change. If you need to cancel your pre-order, please contact us at info@wonderwolfplush.com to cancel and refund your order. 

Plush Request Form (to pre-order)

We are always looking to expand our Douglas Cuddle Toy range! If you cannot find a specific Douglas plush on our website, please submit a plush request form and if eligible (still in production), we will list the plush on our website as available to pre-order. There isn't an expectation for you to proceed with pre-ordering the plush as the form is only a request.

Questions?

If you have any questions or concerns, please don’t hesitate to reach out to us at info@wonderwolfplush.com. We aim to reply within 24 hours of receiving your message, so please check your spam/junk mailbox if you haven't heard from us.

By placing a pre-order, you understand and agree to our pre-order policy and processing times.