Frequently Asked Questions

Our restocks align with our pre-order processing times. We restock every month or so depending on demand.

When pre-orders are submitted to Douglas Cuddle Toys, we also order extras to restock with. Sometimes these can pre-sell out through pre-orders, so we recommend you pre-order if you don't want to miss out.

When we have a date for restock, we add a countdown banner on our website and announce it on TikTok and Instagram!

It usually takes AusPost 1-2 weeks to deliver to those within Australia and 2-5 weeks for those internationally (depending on the speed of your country's customs).

Douglas Cuddle Toys are in high demand, so to keep prices low we offer pre-orders to help you access the exact plush you want without having to stress about missing out on a restock - we also aren't guaranteed to restock the plush you want, so we recommend pre-ordering to secure your spot in our bulk order with Douglas. Learn more about pre-ordering by reading our Pre-Order Policy and Information page.

Totally! We offer the Pick Your Plush experience so you can pick the exact plush we send to you. Learn more about it here: Pick Your Plush

Absolutely! We can stock all current Douglas Cuddle Toys. If the plush you're looking for isn't on our website, please submit a plush request and we'll list it on our website for pre-order.

Please note: we cannot stock plush that are retired as Douglas no longer manufacture them.

Douglas Cuddle Toys are high-quality, cuddly and unique. It's expensive for us to import Douglas Cuddle Toys into Australia so our prices reflect that cost. We endeavour to keep our prices as low as possible because we want everyone to have access to Douglas Cuddle Toys ❤️

Our plushies come with a ribbon and pendant if you opt for the Pick Your Plush experience. The pendants are used to identify the plushies - learn more on our Pick Your Plush page!

Yes - but I only record packing videos during restocks and when I’m packing pre-orders.

To guarantee your order will be included in a packing video, make a comment in the special order instructions at checkout asking to show your order in a video and confirm whether your not you’d like us to share your first name so you know the order I’m packing belongs to you. You can also contact us via email or social media with your order number and I’ll make sure I pack it on video. ❤️

We are an offical Douglas Cuddle Toys stockist. We get them directly from DOUGLAS in the USA.

Douglas Cuddle Toys design their plush in New Hampshire USA and manufacture their plush in Indonesia and China.

Most Douglas plush contain polyester, plastic pellets and polyurethane foam. Check the tag of your plush to find its contents.