Refund policy

Return costs are at the expense of the customer.

At Wonder Wolf Plush we want you to love your new plushie friends and welcome them to their new forever home! However, we understand that it may not be a match, so we offer returns within 7 days of receiving your order. Return costs are at the expense of the customer and the product must have the original tags attached otherwise it won't be eligible for a refund. Please note we cannot refund the shipping cost and will only refund the cost of the product. 

Once we receive your return in the mail and assess it to ensure it meets return eligibility (new condition, paper tags attached), we will process your refund for the product (not including shipping fees). If your return doesn’t meet return eligibility, you won't receive a refund. Please contact us at info@wonderwolfplush.com to arrange a return. If applicable, you must use Australia Post to return your order and provide a tracking number to us.

Important Information:

• Refunds allowed within 7 days of receiving your order.
• Return costs are at the expense of the customer.
• Product must have original paper tags attached.
• The original shipping cost will be deducted from your total refund - you will only be refunded for the product itself, not the postage.
• Once we’ve received and processed your return, you will receive your refund in 5-10 business days.
• If your pre-order hasn’t shipped yet, you are entitled to a full refund (including shipping).

If you have pre-ordered a plush and we haven’t shipped it yet, you are entitled to a full refund (including shipping). Please find more information on our pre-orders page.

If your plushie arrives damaged or faulty, please contact us at info@wonderwolfplush.com within 7 days of receiving your order. We may require evidence such as photographs or a return of the faulty item to assess your claim. Please note that we may not have a replacement plush in stock and it will be subject to our pre-order processing times.