How We Ship
Learn about how we ship your new plushie friend to you. ♡
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We ship exclusively with Australia Post and offer both regular and express shipping.
Orders are usually shipped the next business day, but please allow up to three business days for us to ship your order.
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We ship our plush in satchels and make sure they're tucked in well to ensure shipping is as economical as possible for you.
Large orders will be shipped in a box and will be tucked in tight when necessary for a safe journey home!
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All orders include a tracking number from Australia Post. You will receive this once your order has been packed!
At checkout you will be given an option to choose "Signature on Delivery", we recommend this for international orders to ensure your new plushie friend arrives in your hands safely.
When your new plushie arrives, they may look a little squished and their fur a little flattened. This is caused by their journey to you, but don't worry, it’s easily fixed!
Restore their fluffiness and shape by giving them a vigorous shake, gently brushing their fur (we like to use a slicker brush, but any brush will work) and massaging their ears to straighten them.
Sharing lots of love and cuddles will also help them return to their natural shape. ♡
Your order will come with a Thank You card that we write your name on (the name used to place the order). If you’d like us to write a different name on the card, please mention it in your order special instructions.
If you have any questions, please don't hesitate to contact us! We're always happy to help 🐾